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Privacy Policy - Sun4, Inc. (Sunprise)

Sunprise Privacy Policy

Last Updated: [Date]

Welcome to Sunprise.com (the “Site”), operated by Sun4, Inc. (doing business as “Sunprise,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you:

  • Visit or use our website, Sunprise.com, or affiliated pages;
  • Interact with our AI chat agent to schedule consultations, request a home visit, or learn more about our services;
  • Complete any forms or surveys on our Site;
  • Provide your information through SMS or other communication channels.
  • By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message.
  • Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP

By accessing or using Sunprise.com and our related services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site and services.

1. INFORMATION WE COLLECT

  1. Information You Provide Voluntarily
    • Contact Details: We may collect your name, email address, phone number, and mailing address when you request a free consultation, schedule a home visit, or sign up for newsletters.
    • Service Interests: When you schedule a home visit or inquire about our solar services, we may collect details about your property, energy usage, and preferences to provide more accurate recommendations.
    • AI Chat Agent Interactions: Any information you provide while interacting with our AI chat agent, including questions about our services, scheduling details, and personal preferences.
    • Additional Details: Information you provide in surveys, sign-up forms, or promotions, such as event registrations or feedback questionnaires.
  2. Information Automatically Collected
    • Device and Usage Data: We collect IP addresses, browser types, operating systems, pages viewed, and links clicked. This data helps us analyze Site performance and enhance the user experience.
    • Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to remember your preferences, track user behavior on our Site, and improve functionality. You can control cookies through your browser settings; however, disabling them may limit certain features of our Site.
  3. SMS and Other Communications
    • If you opt to receive SMS updates or otherwise share your mobile phone number, we collect your phone number and message content. You can opt out at any time following the instructions in the messages or by contacting us directly.
  4. Information from Third Parties
    • We may receive information from service providers (such as analytics firms or advertising networks) to help us understand user behavior and optimize our marketing strategies. These third parties must adhere to privacy and data handling requirements consistent with this policy.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for a variety of purposes, including:

  1. Scheduling and Service Delivery
    • To set up home visits, consultations, and follow-up appointments for solar services or other related services.
    • To personalize your experience and provide tailored information, offers, and recommendations.
  2. Communication
    • To send you updates about new products, promotions, or services, as allowed by law or based on your preferences.
    • To respond to your inquiries, customer service requests, and any other communications you initiate.
  3. AI Chat Agent Training and Automations
    • We may use de-identified or aggregated data from your interactions with our AI chat agent to improve its performance and accuracy.
    • Data may be utilized in automations such as scheduling follow-ups, sending reminders, or generating relevant content to enhance customer experiences.
  4. Improving Customer Experience
    • To analyze trends, usage, and effectiveness of our Site and services, helping us make data-driven improvements.
    • To refine our user interface, enhance service delivery, and improve the overall quality of our offerings.
  5. Legal, Security, and Fraud Prevention
    • To comply with legal and regulatory requirements or investigate suspected fraud or other breaches of the law.
    • To protect our rights, the rights of our users, and maintain a safe online environment.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or otherwise trade your personal information to third parties. We may share your personal information in the following ways:

  1. Service Providers
    • We partner with trusted service providers that assist with hosting, data analysis, IT services, payment processing, email/SMS delivery, scheduling, and other operational tasks. These providers are contractually bound to protect your information and use it only to perform services on our behalf.
  2. Legal Requirements
    • We may disclose your information if required by law, court order, or to comply with legal processes. We may also disclose information if we believe it is necessary to protect our rights, investigate fraud, or ensure the safety of users or the public.
  3. Business Transactions
    • In the event of a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred to a successor or affiliate as part of that process.
  4. Consent
    • With your explicit consent, we may share information for additional purposes not covered by this policy.

4. YOUR CHOICES AND RIGHTS

  1. Opt-Out of Marketing Communications
    • You can unsubscribe from marketing emails or SMS by following the instructions in those messages or by contacting us at the information provided below.
  2. Access, Correction, and Deletion
    • You may request to access, correct, or delete your personal information by contacting us at [Contact Email/Phone]. We will fulfill these requests in accordance with applicable laws and regulations.
  3. Cookie Preferences
    • You can control cookies through your browser settings. Note that disabling cookies may affect certain features on our Site.
  4. Do Not Track Signals
    • Some browsers offer a “Do Not Track” feature. Our Site does not currently respond to these signals, but we are open to industry standards and legal requirements regarding DNT in the future.

5. SECURITY

We implement commercially reasonable security measures, including encryption and secure data storage, to protect your personal information. However, no transmission or storage system can guarantee complete security. If you suspect any unauthorized use or breach of your data, please contact us immediately.

6. CHILDREN’S PRIVACY

Our Site and services are not directed toward children under the age of [13/16, depending on jurisdiction]. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

7. THIRD-PARTY LINKS

Sunprise.com may include links to third-party websites, plug-ins, or applications. We do not control or endorse these websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit before providing any personal information.

8. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and stored on servers located outside your jurisdiction, including in countries where data protection laws may differ from your own. By using our Site and services, you consent to such transfers, subject to this Privacy Policy and applicable data protection regulations.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will revise the “Last Updated” date at the top of this page accordingly. Your continued use of Sunprise.com following the posting of changes means you accept those changes.

10. CONTACT US

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

Sunprise (Sun4, Inc.)
1692 NW 82ND DORAL, FL 33126
Phone: 1-888-419-7049
Email: legal@sunprise.com

By using Sunprise.com and our related AI chat agent and communication channels, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

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